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 SunTop Printing Terms & Conditions

Last Updated: April 2025 | Version 3.2

 

🔹 1. Order Process

✓ Step 1: Submit print-ready files (CMYK/300dpi/3mm bleed)
✓ Step 2: 50% deposit via T/T to start production
✓ Step 3: Balance payment before shipment

Average turnaround: 5-7 business days

 

🔹 2. Quality Standards

  • Defect Policy: 0.01% defect rate guarantee

  • Color Matching: Pantone ΔE<1.5 accuracy

  • Proofing: Free digital proof | $200 physical sample

Walmart SFP-100 certified tolerances

 

🔹 3. Shipping & Delivery

Service               Speed              Coverage

Air Express          3-5 days           Door-to-door

Sea Shipping       25-35 days        Port-to-door

Insurance: Included for all shipments
Customs: Full documentation support

 

🔹 4. Intellectual Property

  • Client warrants ownership of all submitted designs

  • SunTop reserves right to reject:

    • Copyright-infringing content

    • Politically/religiously sensitive material

View full Copyright Policy

 

 📌 Key Policies

✅ Changes After Approval: Not permitted (prevents errors)

✅ Force Majeure: Not liable for delays beyond control

✅ Jurisdiction: Governed by Chinese law

 

  📥 Resources

• Download Full Terms PDF (with sample contract)

File Preparation Guide 

Shipping Calculator

 

 📞 Contact Our Legal Team

For clarifications:

📧 eric@suntopprint.com

📱 WhatsApp +86 13927427509

 

24-hour response for urgent matters

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